Solutions for common issues you may encounter
Solutions when you cannot log in despite entering your email address and password.
In privacy mode or incognito mode, cookies may not be saved correctly. Please try using normal mode.
When clicking the "Connect to Google Drive" button in settings doesn't show the authentication screen or causes an error.
Some browser extensions (such as ad blockers) may interfere with Google authentication. Try temporarily disabling extensions.
Solutions when you cannot log in because you forgot your password.
If you don't receive the password reset email, please check your spam folder. If you still can't find it, please contact support.
When you want to view data created on your computer on your smartphone, or share data across multiple devices.
Reading Forest does not have automatic sync functionality. To share data between devices, you need to manually save to and load from Google Drive.
When books or notes you added are not displayed or seem to have disappeared.
Data is stored in your browser. If you clear browser data or use privacy mode, saved data may be lost. We recommend regularly saving important data to Google Drive.
When an error appears or nothing happens when trying to add a book.
The free plan allows up to 20 books. If you want to manage more books, please consider upgrading to the Premium plan.
When changes to book title, author, or other information are not being saved.
When an error occurs or nothing happens when trying to delete an unwanted book.
If you accidentally deleted a book, you can restore it using the [Undo] button.
When notes you entered are not being saved or keep disappearing.
When entering long notes, we recommend saving frequently. Save regularly in case of browser crashes.
When math formulas entered in LaTeX format are not displaying correctly or showing errors.
Inline math uses $...$ and display math uses $$...$$. For more details on LaTeX notation, please refer to the "User Guide".
When nothing displays and the page shows a blank white screen.
Some ad blockers or security software may prevent the page from displaying. Try temporarily disabling them.
When page loading or operations are slow and the service is not comfortable to use.
If you have many books or notes registered, loading may take time. We recommend using search and filter functions to display only the data you need.
When the page doesn't display correctly on smartphone or tablet.
When you want to change your registered email address.
After changing your email address, please log in with the new address. Your old email address will no longer work.
When you want to stop using the service and delete your account.
For detailed instructions on account deletion, the 30-day grace period, and recovery options, please see the dedicated guide below.
If you're using the free plan, no monthly fees are being charged, so no cancellation is necessary. Only delete your account if you want to completely stop using the service.
When you want to export your registered books and notes data for backup.
The data export feature is available only on the Premium plan. If you're on the free plan, please consider upgrading to Premium.
When you want to change from Premium plan to free plan, or cancel your plan.
Even if you cancel your plan, you can continue using Premium features until the end of your current billing period. When you downgrade to the free plan, some features will be restricted.
Cache is a mechanism that temporarily stores images and files to speed up website display. Cookies are small pieces of data that remember your login status and settings. Clearing these can resolve issues caused by old data.
Keyboard shortcut: Press Ctrl + Shift + Delete (Windows) / Command + Shift + Delete (Mac) to directly open the screen from step 3.
Keyboard shortcut: Press Ctrl + Shift + Delete (Windows) / Command + Shift + Delete (Mac) to directly open the screen from step 4.
Keyboard shortcut: Press Ctrl + Shift + Delete (Windows) / Command + Shift + Delete (Mac) to directly open the clear history screen.
Easier method: Select "Safari" menu → "Clear History..." → "all history" to clear cache and cookies together.
This action will delete history and login status for all websites. Please verify login information (passwords, etc.) for important sites before proceeding.
Menu names and steps may vary slightly depending on the Android device manufacturer and version.
Clearing cache and cookies is a common troubleshooting method. Important data (emails, files, bookmarks, etc.) will not be deleted, so please don't worry.
If the above methods don't resolve your issue, please feel free to contact our support team.
We will respond as quickly as possible.